Sunday, December 22, 2019

My Experience At A Nursing Home - 2652 Words

I remember during the first week when I started working at a nursing home, as a receptionist, we received an inspection from The Agency For Health Care Administration (AHCA), but at that time, I did not know how important these people were nor did I understand the meaning of them being there. Up until that moment, no one had told me that I was not allowed to screen telephone calls when AHCA was inside the building. I specifically remember that the director of nursing called me from her office and, in a very aggressive and rude tone of voice, she let me know that what I was doing was wrong and not allowed. At that moment what really bothered me, beside the way she addressed me, was the manner in which she did it. Additionally, I remember hearing other voices in the background and this lead me to believe that others were listening in her office to her abrupt and rude conversation. She really made me feel embarrassed and humiliated in front of my co-workers. To me, this was a very negat ive first impression of someone whom I had never met before. Honestly, her lack of professionalism and compassion left with no desire to know who the real person was on the other side of the phone. After a detailed evaluation of what I explained above, I would like to say that one of the theories that better describes my negative first impression of this person is the implicit personality theory. To better illustrate the latter, at that moment, I unconsciously assumed a person with that roleShow MoreRelatedMy Experience At The Nursing Home1742 Words   |  7 PagesI opened my eyes after a long, energizing slumber. At first, I dreaded the upcoming school day, but I soon realized that it was Saturday. The scent of pancakes and bacon was wafting up the stairs, my family’s normal Saturday routine. I climbed out of bed and got dressed in preparation for visiting my grandmother, another weekend tradition. 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